At Vantage Point Insurance Agency, we believe in open communication and transparency. Navigating the claims process can sometimes be confusing, and understanding who does what is vital to a smooth experience. We’ve included this section to demystify the roles involved, distinguishing between the carrier’s claims adjuster and our agency’s responsibilities. Knowing what to expect makes you feel confident and supported every step of the way.

• Carrier’s Claims Adjuster:

  • Evaluation: The adjuster will carefully review the details of your claim, including any evidence, documents, or photographs provided.
  • Inspection: If needed, they may inspect the damage in person or through digital means to assess the extent and nature of the loss.
  • Settlement Negotiation: They will calculate the amount payable under your policy, negotiating a settlement based on the terms and coverage of your insurance.
  • Communication: They will keep you informed of the claim’s status and are responsible for answering specific questions about it.
  • Note: The adjuster’s role is to represent the insurance company, adhering to the conditions outlined in your policy.

• Vantage Point Insurance Agency:

  • Advocacy: We act as your advocate, ensuring your needs and concerns are heard and addressed throughout the claims process.
  • Liaison: We serve as a liaison between you and the insurance carrier, helping to facilitate communication and understanding.
  • Support: If you encounter problems, have concerns, or need guidance, we’re here to assist and provide the necessary support.
  • Monitoring: While we don’t handle the claim’s settlement directly, we monitor the progress, watching the process to ensure fairness and timeliness.
  • Commitment: Our role reflects our commitment to you, aligning with Vantage Point’s values of choice, flexibility, and reliable coverage.